ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Kyle Plum Creek Ages seen: 7 - 99 Joined ARC: 2017
Dr. Hairgrove is a native Texan, born and raised in the west Texas town of Haskell. When he’s not working, Dr. Hairgrove enjoys spending quality time with his wife and friends, including his golden doodle. He also enjoys playing golf, running, camping, and reading. Dr. Hairgrove’s favorite Central Texas spot is “anywhere with my wife watching a beautiful Hill Country sunset!”
I chose a career in medicine to help fulfill two life passions – to serve humanity and study the physiological processes of the body. As a sports medicine physician, my experiences as a competitive and recreational athlete allow me to empathize with patients’ needs and concerns. I am passionate about treating injuries and also educating patients on injury prevention and the importance of healthy lifestyles. I am always mindful that I am treating a human being, and not exclusively an injury or disease process.
Bracing restricts movement and can help relieve pressure, help heal, take weight off an injured area, and provide post-operative support.
Casting helps immobilize injured bones, promote healing, and reduce pain and swelling while bones heal from surgery or injury.
ARC Sports & Musculoskeletal Medicine providers offer non-surgical concussion management.
Learn More
Diagnostic digital imaging (x-ray) helps ARC doctors diagnose medical conditions, reduces the need for needless invasive exploratory processes, and creates better patient outcomes.
A diagnostic ultrasonography can be used to view internal parts of your body to see if something is wrong or not working properly. They can also be used to help guide injections.
ARC Sports & Musculoskeletal Medicine providers offer non-surgical fracture care.
ARC Sports & Musculoskeletal Medicine providers offer non-surgical management of degenerative musculoskeletal conditions and chronic pain symptoms.
ARC Sports & Musculoskeletal Medicine providers offer non-surgical management of sports injuries and guidance to return to sports activities.
Orthobiologic, steroid, and viscosupplementation injections can be applied near an injury to help provide temporary pain relief and reduce inflammation of the area.
Your ARC medical provider may refer you to a doctor outside of ARC to get an MRI, CT scan, or other procedures not provided by ARC.
Your ARC provider may refer you to a physical therapist outside of the ARC clinic system.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I have been going to ARC off and on the last ten years and have always been happy with the staff and doctors.
Long wait in exam room
Dr. Hairgrove was very kind and attentive. I like that he actually palpated the affected areas of my knees instead of just asking me what hurts. He explained all of the diagnoses.
Doctor was easy to understand and explained what was causing my pain and the treatment he recommended.
Entitling was ok
We talked about the issue and he referred me to get an MRI. Therefore that tells me if he could not answer my question fully, he would send me to someone that may help me get to the bottom of the cause of my pain and I can appreciate that.
Dr. Hairgrove is currently accepting new patients. He is a non-surgical Musculoskeletal Doctor.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)